OUR COMMITMENT TO PROTECT YOUR PRIVACY
We respect your privacy
Aloft Property Group respects your right to privacy and is committed to
safeguarding the privacy of our customers and website visitors. We adhere to
the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This
policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about
you.
Collection of personal information
Aloft Property Group will, from time to time, receive and store personal
information you enter onto our website, provided to us directly or given to us in
other forms.
You may provide basic information such as your name, phone number, address and
email address to enable us to send information, provide updates and process your
product or service order. We may collect additional information at other times,
including but not limited to, when you provide feedback, when you provide
information about your personal or business affairs, change your content or email
preference, respond to surveys and/or promotions, provide financial or credit card
information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while
interacting with us.
How we collect your personal information?
Aloft Property Group collects personal information from you in a variety of ways, including
when you interact with us electronically or in person, when you access our website and
when we provide our services to you. We may receive personal information from third
parties. If we do, we will protect it as set out in this Privacy Policy.
This Real Estate Agency collects information in the following circumstances:
Directly from you
In our agency business we use personal information collected from current and
prospective vendors/landlords so that we can provide you with the services, products or
information that we supply, and so that we are able to perform our duties and obligations
set out under our agency agreements.
Open house inspections
Personal information will be collected from you during an open house inspection for:
security purposes; so that we may contact you in relation to that property and other
properties which we believe may interest you; to offer other services our agency performs
such as Asset Management and referral to third party companies which offer services that
may be of interest (such as home loans).
Under contact forms
When you fill out a contact form on our website, we will collect that information and use it
to get in touch with you in response to your query. We may use the information to reach
out to you to inform you of some of the services we provide, provided it is in line with your
original query.
Use of your personal information
Aloft Property Group may use personal information collected from you to provide
you with information, updates and our services. We may also make you aware of
new and additional products, services and opportunities available to you. We may
use your personal information to improve our products and services and better
understand your needs.
Aloft Property Group may contact you by a variety of measures including, but not
limited to telephone, email, sms or mail.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers,
insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy. Personal information
is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant, in the
course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks,
legal rights, property or safety of Aloft Property Group,
www.aloftpropertygroup.com.au, its customers or third parties.
If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
circumstances.
By providing us with personal information, you consent to the terms of this
Privacy Policy and the types of disclosure covered by this Policy. Where we
disclose your personal information to third parties, we will request that the third
party follow this Policy regarding handling your personal information.
Security of your personal information
Aloft Property Group is committed to ensuring that the information you provide to us
is secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures to safeguard and
secure information and protect it from misuse, interference, loss and unauthorised
access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We
cannot guarantee the security of any information that you transmit to us, or receive
from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that we
collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy.
Access and Correction
You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you would
like a copy of the information, which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at hello@aloftpropertygroup.com.au.
We reserve the right to refuse to provide you with information that we hold about
you, in certain circumstances set out in the Privacy Act.
Complaints handling
If you have any complaints about our privacy practises, please feel free to send in
details of your complaints to Suite 3087 Shop T140 420 Joondalup Drive,
Joondalup, Western Australia, 6027. We take complaints very seriously and will
respond shortly after receiving written notice of your complaint.
Changes to our Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our website or
notice board. Please check back from time to time to review our Privacy Policy.
Website
When you visit our website (www.aloftpropertygroup.com.au) we may collect
certain information such as browser type, operating system, website visited
immediately before coming to our site, etc. This information is used in an
aggregated manner to analyse how people use our site, such that we can improve
our service.
Cookies
We may from time to time use cookies on our website. Cookies are very small files
which a website uses to identify you when you come back to the site and to store
details about your use of the site. Cookies are not malicious programs that access
or damage your computer. Most web browsers automatically accept cookies but
you can choose to reject cookies by changing your browser settings. However, this
may prevent you from taking full advantage of our website. Our website may from
time to time use cookies to analyses website traffic and help us provide a better
website visitor experience. In addition, cookies may be used to serve relevant ads
to website visitors through third party services such as Google Adwords. These ads
may appear on this website or other websites you visit.
Third party sites
Our site may from time to time have links to other websites not owned or controlled
by us. These links are meant for your convenience only. Links to third party
websites do not constitute sponsorship or endorsement or approval of these
websites. Please be aware that Aloft Property Group is not responsible for the
privacy practises of other such websites. We encourage our users to be aware,
when they leave our website, to read the privacy statements of each and every
website that collects personal identifiable information.
CONSENT
You consent to us, our agents, contractors, authorised employees and any related parties
collecting, holding, using, disclosing and managing your Personal Information in accordance with
this Policy for the purposes contemplated herein. Once this policy has been revised, your
continued engagement of Aloft Property Groups Platforms, services, and the provision of further
information to us, constitutes your acceptance of the revised policy and you consent to us
collecting, holding, using, disclosing and managing your Personal Information in the way
described in this Policy or permitted under the Privacy Act.
HOW TO CONTACT US
We understand that your personal information is important to you and want you to feel
confident that any personal information we collect from you or that is received by us, will be
treated with appropriate respect. If you have any questions or concerns about this policy or our
practices you can get in touch with us in the following ways:
Email: hello@aloftpropertygroup.com.au
Address: Level 5, suite 35/123B Colin st, West Perth W.A 6005